Mark Bessick is a Senior Team Lead at NTT DATA, currently managing the Managed Services Client Service Desk. With nearly two decades of experience, Mark has previously served as the MS Global Desktop Support Team Leader and holds various IT certifications including CompTIA A+, MCSA, and ITIL. Mark emphasizes empowering teams through ITIL and Agile methodologies to ensure efficient IT support for global clients. They began their career as an IT Technician and have advanced through roles in major companies such as MTN, IBM, and Dimension Data. Mark is pursuing a degree in Electrical and Electronics Engineering at Northlink College.
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