Michael John is currently a Senior Manager of Digital Service Operations at NTT DATA, Inc., where they oversee cross-functional ITSM teams and manage service delivery in the automotive and manufacturing sectors. Previously, Michael held various technical roles at METCloud and served as a Business Systems Analyst, ITSM, across several companies, leading service transformation initiatives. Their experience includes significant roles at NTT DATA as both a Manager and Senior Manager in Service Delivery, demonstrating a commitment to operational excellence and account growth. Michael's technical expertise spans service management, cloud, and infrastructure, and they have effectively driven process improvements and strategic initiatives throughout their career.
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