Michael Morabito is the Vice President of Client Delivery at NTT DATA, Inc., where they lead a robust client delivery division, focusing on IT services and customer success. With an ITIL Foundations certification, Michael has achieved a 65% first-tier resolution rate and a 98% customer satisfaction score during their tenure, emphasizing the importance of service excellence. Prior to NTT DATA, they held various management roles at companies such as Secure-24 and TechTeam Global, where they were responsible for client services, account development, and operational delivery. Michael earned a dual degree in Psychology and Communications from the University of Michigan-Dearborn and has also achieved Six Sigma Green Belt certification.
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