Mohammed Kaleem is a seasoned Service Delivery Manager with over 20 years of operational experience in the IT services industry, including more than 10 years focused on cloud service delivery and Managed Services operations. Currently serving as Sr. Client Delivery Manager at NTT Ltd. since April 2018, Mohammed has a proven ability to drive efficiency and enhance service quality. Prior roles include Sr. Service Delivery Manager and Service Delivery Project Manager at Dimension Data, where responsibilities encompassed client relationship management, issue tracking, resource allocation, and process compliance. With a foundational career at Microland Limited, 247 Customer, and Khodays Contact Center, Mohammed's extensive background includes program leadership, incident management, and technical support. Mohammed holds an MBA in Computers from AMC Bangalore and a BBM in Marketing from R C College of Commerce.
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