Richard Paul, PMP®, is an accomplished professional with extensive experience in product leadership and IT service management. Currently serving as Senior Director at NTT DATA within the Global Generative AI Office, Richard drives initiatives for Generative AI technologies globally. Previous roles include Director of Product Leadership for Applications Portfolio at NTT DATA, where responsibilities encompassed managing a $1.5B digital offerings portfolio, and Technical Solutions Lead at Alstom, where Richard integrated ServiceNow across multiple Mergers & Acquisitions within a tight timeline. Additional experience includes ITSM consulting for major organizations such as HP and Shell, as well as leadership roles in ServiceNow implementation at BDO Canada and CAAT Pension Plan. Richard holds a degree in Strategy Execution from Harvard Business School.
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