Riya Mukherjee has been a Software Development Engineer at NTT DATA, Inc. since March 2018, where responsibilities include managing business-as-usual tasks for multiple ServiceNow instances globally, overseeing ServiceNow instance upgrades, and performing post-upgrade testing. Previously, Riya served as an ITSM Platform Specialist, focusing on end-to-end ServiceNow platform operations and resolving technical incidents. Prior experience includes a role as a Graduate Trainee at Dimension Data from March 2017 to February 2018. Riya holds a Bachelor of Technology degree in Computer Science from ITM Gwalior, completed in 2016.
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