Shawn Patterson is currently the SAP Basis Manager at NTT Managed Services Americas, LLC, where they direct a Tier 2 support team overseeing diverse landscapes on Linux and Windows. They are a SAP Certified Netweaver Basis engineer with extensive experience in implementations, system support, and troubleshooting across numerous SAP platforms. Previously, Shawn worked at Secure-24 as an SAP Basis Engineer, where they were responsible for technical support for large SAP hosting customers. Their career also includes roles at SAP, DTE Energy, Blyth Software, and Universal Computer Systems, showcasing a broad technical background and strong communication skills. Shawn pursued education in Computer Information Systems at the University of Detroit Mercy.
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