Toufic Daou is a Senior Converged Communication Engineer (L3) at NTT DATA, where they focus on leveraging multilingual skills and ITIL V4 certification to provide consultancy and support for Cisco communication systems. Previously, they served as a Converged Communications Engineer at NTT Ltd., managing technical support and associate engineers while ensuring high customer satisfaction. From 2010 to 2021, Toufic worked as a Network Engineer Senior Officer at BankMed, overseeing a wide range of unified communications and network management operations. They hold a Master’s degree in Telecommunications Engineering from the Holy Spirit University of Kaslik and are currently pursuing CCNP certification.
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