Vikas Metange is a seasoned CX visionary with over a decade of experience in driving transformative solutions. Currently serving as Associate Director - Digital Solution Architect at NTT DATA, Inc., they are recognized for their expertise in designing and implementing innovative customer experience solutions. Vikas has a proven track record in crafting effective CX strategies, leading high-performing teams, and leveraging data-driven insights to enhance customer satisfaction. Their previous roles include Manager of CX Practice at Wipro and Senior Consultant at Infosys, where they spearheaded process re-engineering and collaboration with technology partners. Vikas holds a Master of Computer Applications from Savitribai Phule Pune University and a Bachelor's degree in Computer Science from RJSPM's Institute of Computer and Management, Pune.
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