Rahul Kumar is currently a Manager Operations - Customer Service at Nu Republic, where they oversee customer service initiatives and drive improvements in customer experience. Previously, they served as a Team Coach at Policybazaar.com and excelled in various leadership roles within the customer service domain, including a Team Leader position at IGT Solutions. Rahul holds a Bachelor of Arts degree from Swami Vivekananda University, which they obtained in 2021. Their experience includes expertise in escalation management, customer satisfaction enhancement, and operational efficiencies within BPO and e-commerce sectors.
Location
Gurgaon, India
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