Daniela Queiroz

Daniela Queiroz has a diverse professional background with experience in administrative support, customer service, and operations management. At Hospital Israelita Albert Einstein, Daniela progressed from a Young Apprentice in the pharmacy sector to an Administrative Assistant, focusing on medication management and utilization of SAP for inventory control. Followed by a role as a Customer Service Agent at Sercom, Daniela transitioned to Nubank, where contributions included enhancing classification processes and participating in project management within the Customer Excellence team. Daniela's responsibilities later expanded to the role of Senior Special Cases Analyst within the Reclame Aqui team, emphasizing training, quality monitoring, and procedural improvements. Education includes a degree in Executive Secretarial Studies from Uninove and initial training in Secretariado from Senac Brasil.