Diego Costa has over a decade of experience in technical support and customer experience roles, having worked at Atento Brasil from April 2010 to April 2020, where responsibilities included serving as an Analista de suporte técnico II and prior as an Analista de suporte técnico. In September 2021, Diego Costa briefly served as a Sênior Customer Experience Analyst at Nubank. Diego Costa holds degrees in Gestão em tecnologia da informação from Universidade Cidade de São Paulo and tecnólogo in gestão de tecnologia da informação from Universidade Cruzeiro do Sul, both completed between 2017 and 2019.
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