Diego Pacheco is a Customer Excellence Jr Analyst at Nu since June 2021, specializing in customer service solutions, fraud prevention, and security improvements related to client accounts. Diego holds a Licenciatura in Psychology from Universidad Tecnológica de México, earned between 2014 and 2017. Experience includes roles as an Investment Partner at Fundación Blaumeer since August 2018, an Associate at Bed Bath & Beyond focusing on COVID-19 safety and customer service, a Training Jr Associate at OYO México involved in onboarding and e-learning development, and a Learning & Development Trainee at Deloitte, responsible for onboarding logistics and employee recognition programs. Earlier, Diego worked as a psychologist at EmpowerBrain, conducting comprehensive evaluations for children and adolescents.
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