Felipe Cabral

Felipe Cabral is an experienced professional in customer excellence and operations management, currently serving as Ombudsman Supervisor and Customer Excellence Supervisor at Nubank since January 2018. In these roles, Felipe oversees a team handling customer complaints across various channels, focuses on career development for analysts, and manages regulatory and reputational demands, along with performance indicators and OKRs. Previous positions at Nubank include Customer Excellence Analyst II and Customer Excellence Analyst, where responsibilities included personalized customer service and project participation. Felipe began the professional journey as a Jovem Aprendiz, providing support for delivery cases. Prior to Nubank, Felipe worked as an Auxiliar de Produção at Hotma Stand & Arquitetura Ltda, where skills in graphics production and logistics were developed. Felipe is currently pursuing a Bachelor's degree in Law at Universidade Paulista, complementing an earlier degree in Health and Physical Education from the same institution.