Fernanda Pasqual is a Backoffice Analyst N2 at Nubank since November 2025, specializing in quality monitoring, training application, and complex case resolution, alongside data analysis and continuous improvement initiatives. Previously, Fernanda worked as an Automation Analyst at ZEETECH, where responsibilities included creating automations and conducting client meetings to map processes for efficiency. As the founder and Automation Manager at Vai | Estratégias de Automações in 2025, Fernanda developed strategies to enhance customer experience through automation. Prior roles include Customer Service positions at VR and team leadership at James Delivery, focusing on customer experience and technical support, as well as administrative roles at institutions such as the Paraná State University. Fernanda holds a degree in Music Therapy and is currently pursuing a degree in Technology with a focus on Systems Analysis and Development.
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