Luiz Junior has extensive experience in technical support and customer excellence, beginning with roles at Itautec, GPA, and OKI Brasil from January 2010 to December 2014, where responsibilities included first-level technical assistance, incident management, and performance optimization for various systems. Since March 2017, Luiz Junior has been serving as a Customer Excellence Analyst at Nubank Brasil, focusing on client engagement through multiple communication channels, data analysis, feedback collection, and problem-solving to enhance customer experience. Additionally, Luiz Junior is the co-owner of Asorte, an initiative launched in March 2015. Luiz Junior holds a high school diploma in Análise e Desenvolvimento de Sistemas and a degree in the same field from Faculdades Metropolitanas Unidas.
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