Manuela Schmidt

Manuela Schmidt is a seasoned professional in operations and customer excellence, currently serving as a Product Ops Manager at Nubank since December 2019. In this role, Manuela structured operations for new products, created customer journey maps, identified bottlenecks and solutions, improved operational metrics, managed a team of supervisors, and engaged with stakeholders while reporting results to senior leadership. Prior experience includes roles as a Customer Excellence Coordinator and Supervisor, focusing on team development and communication at Nubank, as well as diverse human resources management positions at CNA Idiomas and Cultura Inglesa, which involved training, recruitment, and customer service supervision. Manuela holds a degree in Business Administration and additional credentials in People Management and Ontological Coaching.