Marcella Randis possesses extensive experience in quality monitoring, customer experience analysis, and administrative support within the financial services sector. At ML Serviços Financeiros, Marcella held roles as Monitor de Qualidade, Operador de cobrança, and Assistente Administrativo de Ouvidoria from February 2016 to May 2019. Subsequent positions include Ombudsman Analyst at Nubank starting September 2025, and various roles at Gabriel, including Analista de Experiência do Cliente and Analista de Qualidade, from April 2024 to December 2024. Additionally, Marcella served as Analista de Qualidade at 1 Time Invest from January 2024 to March 2024, focusing on quality processes and internal audits. Educational qualifications include an MBA in Comunicação e Mídia from UNIP, a certification in Analista de Ouvidoria from IBRC, and training in the development of people and corporate communication from Senac São Paulo and Fundação Bradesco.
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