Raphael Fortin

Raphael Fortin is an experienced professional in the field of customer relations and complaint management, currently serving as Ombudsman Junior Manager at Nubank since September 2018. In this role, Raphael develops strategies for addressing complaints on social media to mitigate reputational risks. Previously, as Coordinator of Ombudsman, Raphael led a team focused on creating case files for the legal department, resulting in significant improvements in favorable decisions and agreements. Raphael holds a Bachelor's degree in Philosophy from Universidade de São Paulo and has engaged in various educational roles, including as a Customer Experience Analyst and a Research Intern. Additionally, previous positions include significant contributions to customer service and quality assurance in educational environments.