Renata Lopes

Renata Lopes is a Customer Excellence Supervisor at Nubank, overseeing team management, talent development, and career planning since January 2021. Previous roles include managing customer experience optimization for Crypto and Nucoin products, as well as training and quality analysis within customer support. Renata has extensive experience in training and development, having worked as a Training Specialist at RHL Consultoria e Treinamento and a Training Coordinator at Esc Cursos De Computacao S/C Ltda, where responsibilities included creating training materials and overseeing professional education programs. With a diverse background in customer service and administrative roles, including experience at Tribyte Equipamentos de Informática and Instituto Educacional Curumim, Renata has built a strong foundation in process improvement and team development. Academic qualifications include a degree in Technology in Information Management from Faculdade de Tecnologia de São Paulo and various extensions in mathematics and programming from the University of São Paulo.