Senthil Kumar T is a seasoned telecommunications professional with over 12 years of experience specializing in IVR solutions, including 3 years focused on Genesys Cloud. They have held various roles, including Senior Technical Lead at Nucleus Software and Sr PS Consultant at Genesys, where they have demonstrated expertise in project management using both waterfall and agile methodologies. Senthil's technical skills encompass integration with CRMs, Avaya, and Amazon Connect, reflecting a comprehensive understanding of the Genesys Cloud CX environment. They hold a Bachelor of Science in Mathematics from Dwaraka Doss Goverdhan Doss Vaishnav College and a Master of Computer Applications from Saveetha Engineering College.
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