Kyle Ostermann is a customer experience and contact centre leader with extensive expertise in enhancing customer engagement and operational performance. As the Founder and Managing Director of The Ostermann Group, they leverage decades of experience in the contact centre sector to guide organizations in transforming their customer experience functions. Previously, Kyle served as President of Line One Contact Centres Inc., where they expanded the company from 12 to 450 employees and established a successful advisory services arm. Currently, Kyle is the Senior Manager of Global Service Desk Operations at Nutrien, focusing on delivering exceptional employee experiences across various functions. Additionally, they consult for Between Friends, contributing to the development of inclusive communities.
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