Dwayne. Dawson

Dwayne Dawson is an experienced IT Service Management professional currently serving as the Manager of IT Service Management at nVent since December 2019, where responsibilities include leading a team to design, implement, manage, and mature ITSM processes. Prior roles include serving as an ITSM Consultant focused on Change Management and Asset Management, and Manager of ITSM and Service Desk at Merrill Corporation, overseeing global IT service operations and incident management. Dwayne's background also includes extensive experience at Ameriprise Financial Services, where roles ranged from Operations Manager for a Command Center to Senior Manager for Problem Management. Previous positions at American Express and Liberty further developed expertise in customer service and business systems analysis. Dwayne holds a Bachelor of Science degree in Business Management and Information Systems from St. Cloud State University.