Gloria M. is an MBA-qualified RMA Case & Customer Experience Manager currently working at NVIDIA, where they focus on improving customer satisfaction and managing RMA cases. With a Bachelor's degree in Business & Information Technology from Massey University and a postgraduate diploma from Sunderland University completed in 2023, Gloria has extensive experience in sales support, project management, and cross-functional communications across various Fortune 500 companies. Their previous roles include positions at IBM, Ericsson, and NetApp, where they developed skills in analytical reporting and process improvement.
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