Bob Rhoads is a seasoned professional in contact center consulting, currently serving as a Senior Solutions Engineer at NWN Corporation. They possess extensive experience in leadership, project management, and technical troubleshooting, having previously held managerial roles at Dignity Health Medical Foundation and served as a Senior IT Project Manager for notable companies such as Sutter Health and Avaya. Bob's expertise includes Cisco CUCM & UCCE planning and administration, ITIL support, as well as advanced reporting design and process optimization. They hold an AS in Computer Technology from Heald College and have completed training in Basic Electricity and Electronics through the United States Navy.
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