Kritika Singh currently serves as a Quality Assurance Associate at NxtWave, where responsibilities include monitoring service quality through call recordings, chats, and live sessions, along with providing actionable feedback to Success Coaches. Previously, Kritika held roles as a Customer Experience Associate in two capacities at NxtWave, focusing on student onboarding and engagement. Prior experience includes working as a Pre Sales Associate at BYJU'S FutureSchool, achieving top performance in engaging prospective students, and serving as a team leader. Kritika also contributed as a Learning Facilitator at Kushal Yuva Programme, delivering training in IT skills and communication. Currently pursuing a Master of Arts in Sociology at Indira Gandhi National Open University, prior education includes a Bachelor of Science in Physics from the College of Commerce Arts and Science.
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