Chris Williams

Chris Williams is a seasoned professional in Customer Success with extensive experience in managing both high-touch and low-touch client relationships across various industry sectors. Currently serving as the Manager of the Customer Success Team at Nylas, Chris leads a team of five global direct reports and oversees a multimillion-dollar Fortune 50 client relationship. Previous roles include Lead Customer Success Manager at Nylas, where Chris developed foundational processes for scaling the team, and Customer Success Manager at Mavrck, managing strategic enterprise accounts. Additional experience includes a successful tenure at IBM, focusing on account retention and relationship management, and a unique 12-month solo backpacking journey around the world, showcasing exceptional planning and organizational skills. Chris holds a Bachelor of Arts in Business Management, graduated Magna Cum Laude from Kennesaw State University.