Objective Corporation
Tim Carpenter has extensive experience in technical support and escalation management across several notable companies. Currently serving as a Support Consultant at Objective Corporation since August 2018, Tim has prior experience at Jive Software as an Escalation Manager and Technical Support Analyst from April 2015 to August 2018. Tim’s responsibilities have included diagnosing customer issues in both live and virtual environments, documenting support processes, and developing Knowledge Base articles to aid in case deflection. Additionally, previous roles include Product Specialist at OpenText and various positions at Microsoft from October 2005 to April 2015, including Tier 3 Support Engineer for Xbox in EMEA and Customer Escalation Specialist. Tim’s focus has consistently been on ensuring timely resolution of escalations and improving overall support processes.
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Objective Corporation
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Objective Corporation Limited is a technology company. The Company is engaged in the supply of information technology software and services. Its segments include Asia Pacific and Europe. Its products include Objective enterprise content management (ECM), Objective Inform, Objective Perform, Objective Connect, Objective Keystone and Objective Trapeze. It offers professional services and managed services. Its Objective ECM combines the information governance and industry specific processes. The Objective Inform provides information picture by integrating content within line of business applications to enable user's staff to manage their content driven tasks. The Objective Perform transforms manual content driven process into a digital reality. The Objective Connect allows user to collaborate on documents, capture conversations and control tasks with anyone. The Objective Keystone manages business documents. The Objective Trapeze digitally transforms image reviews and assessments.