Tim Carpenter has extensive experience in technical support and escalation management across several notable companies. Currently serving as a Support Consultant at Objective Corporation since August 2018, Tim has prior experience at Jive Software as an Escalation Manager and Technical Support Analyst from April 2015 to August 2018. Tim’s responsibilities have included diagnosing customer issues in both live and virtual environments, documenting support processes, and developing Knowledge Base articles to aid in case deflection. Additionally, previous roles include Product Specialist at OpenText and various positions at Microsoft from October 2005 to April 2015, including Tier 3 Support Engineer for Xbox in EMEA and Customer Escalation Specialist. Tim’s focus has consistently been on ensuring timely resolution of escalations and improving overall support processes.
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