Mackenzie Loftus is a Senior Customer Success Manager at Obsidian Security since 2025, formerly holding the same title at HYPR from 2022 to 2025. At HYPR, Mackenzie managed over 20 clients, facilitated Quarterly Business Reviews, and served as a liaison between customers and internal teams to drive product adoption. Prior to that, Mackenzie held various customer service roles, including Premier Support Lead at Broadvoice, where they developed a high-performing support team and analyzed call center data for improvements. Mackenzie has a strong background in customer engagement and retention, focusing on enhancing the overall customer experience throughout their career.
This person is not in the org chart
This person is not in any teams
This person is not in any offices