Donald Wallace

Donald Wallace has a diverse work experience spanning over several years. Donald most recently worked at OBXtek as a Senior Test Engineer/SETA Contract Support. Prior to that, they were the Director of Business Analysis and Technical Management at Empower AI. Donald also held the position of Senior Business Analyst/Automation Engineer at the same company.

Before joining Empower AI, Donald worked at NCI Information Systems, Inc as an ITSM/ITIL Team Lead/SME. Prior to that, they were employed at CSRA Inc as an ITSM/ITIL Analyst. At CSRA, they were involved in a project for the US Army to consolidate multiple Service Desk systems. Donald was also responsible for supervising a team of 10 developers.

Donald has also held positions as a Senior Remedy Analyst at Pillar Solutions, cMango, Column Technologies, and First Consulting Group. Donald started their career as a Remedy Developer at Pep Boys.

Overall, Donald Wallace has a strong background in IT and has gained significant expertise in areas such as business analysis, technical management, test engineering, and IT service management.

Donald Wallace attended the University of Phoenix from 2007 to 2011, where they studied Business and IT. Donald obtained several certifications, including the Project Management Professional (PMP®) from the Project Management Institute in February 2012, the CompTIA Advanced Security Practitioner ce Certification from CompTIA in November 2019, and the CompTIA Security+ ce Certification from CompTIA in November 2018. Additionally, Donald has an ITIL Foundation v3 certification, but the name of the institution and the specific details of when it was obtained are not provided.