Matt Dulwich

Matt Dulwich is a seasoned professional with extensive experience in incident and service assurance management, currently serving as Incident Manager Team Leader and Service Assurance Manager at Ocado Technology and Ocado Group since March 2018. Prior to this, Matt held the position of Service Assurance Manager at News Corp, where responsibilities included managing incident and problem resolutions and enhancing service delivery across shared services for EMEA. Additional roles at Kelway as ITIL Services Delivery Manager and Change Manager involved ownership of problem and incident management processes, leading to significant operational improvements and compliance achievements. Early career experiences included IT Integration Specialist at Parasol, Managing Director at MACS POOL LTD, and Hardware & Software Specialist at Lloyds TSB, where a focus on process efficiency and compliance was consistently maintained. Matt's educational background includes studies at St Benedicts from 1989 to 1993.