Tomas Ciuffoli has over 28 years of professional experience and currently leads the customer service department at OcasionPlus, focusing on the implementation and automation of Salesforce to enhance service quality. They are dedicated to analyzing and meeting key performance metrics such as KPI, NPS, AHT, and FCR, while building strong, effective teams. Tomas has developed a Salesforce dashboard for continuous tracking and strategic improvements, selecting and training personnel, and reporting directly to the CEO. Previously, as a PMO at X25 Informática S.L., they gained skills in project management, process documentation, and reporting, further enriching their holistic approach to customer service management. Tomas holds a degree in Library and Information Science from Universidad Carlos III de Madrid.
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