Andrew Lim is a banking professional with extensive experience in contact center operations and process re-engineering, currently serving as the Head of the Regional Contact Centre at OCBC Bank. Previously, Andrew held senior roles at Citi, including Senior Vice President for the Regional CitiPhone APAC and Head of CitiPhone Banking Operations & Development. Andrew is also a COPC Certified Coordinator, specializing in enhancing customer experience and operational efficiency. They earned a Bachelor of Arts and Social Sciences from the National University of Singapore between 1994 and 1996.
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