Audrey Yeo

Audrey Yeo is an accomplished professional with extensive experience in customer experience management and service transformation in the banking sector. Currently serving as Assistant Vice President at OCBC Bank since June 2015, Audrey has led notable leadership programmes that improved customer experience, achieving high employee satisfaction ratings. Previously, at Maybank, Audrey held various roles including Senior Executive in Customer Experience Management, where internal service campaigns were developed, and as a Product Development Executive, where successful Islamic banking products were launched. Earlier experience at UOB included roles as Assistant Manager for Internet Channels and as Team Lead for a call centre that serviced high-net-worth clients. Audrey holds a Bachelor of Commerce degree in Marketing and Electronic Commerce from Curtin University.