Cassandra Lai is an AVP of Experience Design known for bridging customer needs with business goals through innovative design solutions. They served as a Lead Experience Designer at Standard Chartered Bank from 2016 to 2021, where they led design initiatives across global markets and established design systems. Previously, they worked in experience design at OCBC Bank, developing digital wealth products, and held positions in product marketing and internship roles at various organizations. Cassandra holds certificates in Human-Computer Interaction from The Interaction Design Foundation and has completed Management Studies at the University of Nottingham.
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