Davin H. is an experienced leader in customer experience design and service transformation, currently serving as Executive Director at OCBC since May 2022, focusing on customer-centric initiatives and fraud assurance. Prior to this role, Davin spent over a decade at DBS Bank, progressing from Customer Service Representative to various Vice President positions, where responsibilities included workforce transformation, strategic projects, and service transformation within the Regional Consumer Banking Operations. Davin also held positions as Supervisor at ADT and Customer Service Manager at DBS Bank's Contact Centre. Educationally, Davin holds a Bachelor of Science degree in Chemistry from the National University of Singapore.
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