Grace Woo is a seasoned professional with over 20 years of experience in operations management and customer service, having worked with multinational companies both locally and internationally. They currently serve as the Vice President and Head of the Merchant Services Unit at OCBC Bank, focusing on enhancing sales operations and merchant support. Previously, Grace held leadership roles at Citibank Singapore and Wiley & Sons, where they managed large teams and streamlined processes to improve service delivery. Grace is a strong advocate for employee well-being and believes that a healthy workforce drives business success. They earned a Bachelor of Business in Marketing and Human Resources from Swinburne University of Technology.
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