Jan Teo is an Executive Director at OCBC Bank, focusing on Customer Experience and Service Design. With over 12 years of experience in service leadership, Jan has spearheaded culture and digital transformation initiatives for prominent organizations like Changi Airport Group and Singapore Airlines. Jan holds an MBA specializing in Strategy and Organization and has expertise in areas such as service excellence and organizational development. Additionally, Jan is a certified Pilates instructor, emphasizing a connection between mind and body in their approach to wellness.
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