Joel Yeo is a seasoned customer experience strategist with expertise in journey mapping, voice of customer integration, and customer insights. Currently serving as the Group Vice President at OCBC Bank, Joel leads a high-performing CX metrics team that drives measurable business impact through innovative analytical approaches and storytelling. They previously worked as a consultant at aAdvantage Consulting Group, contributing to service excellence projects and customer satisfaction studies across various sectors. Joel holds a Bachelor of Science in Applied Mathematics from the National University of Singapore.
Location
Singapore
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