Kenneth Goh is an experienced Banking Officer who currently serves as AVP - CX Metrics at OCBC Bank, where they champion customer voice and lead various initiatives in survey deployment and data analysis. They previously worked as a Customer Metrics and NPS Project Manager and Branch Service Manager at UOB, focusing on customer onboarding and service improvement. Kenneth holds a Bachelor of Science in Banking and Finance from the University of London and a certificate in Artificial Intelligence in Finance from CFTE, alongside a Certified Anti-Money Laundering Specialist credential from ACAMS obtained in August 2024. They also completed the Forrester CX Foundations course in May 2021, enhancing their expertise in customer experience.
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