Larry Lim is a professional in Service Transformation and Customer Experience, currently serving as the VP of Experience Design at OCBC Bank. They have successfully transformed physical and digital experiences in banking and have championed Design Thinking methodologies. Previously, Larry served as a Customer Experience and Services leader at CapitaLand, where they enhanced service experiences in the Industrial portfolio, and worked as a Manager at Emerge Consulting, improving service standards across the aviation, retail, and public sectors. With a passion for coaching and motivating individuals, they continue to inspire teams to create meaningful and exceptional experiences.
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