Mohan Natarajan is currently the Vice President at OCBC Bank, where they focus on implementing and integrating advanced contact center solutions such as IVR, SMS, and CRM systems. With over 13 years of experience in the contact center domain, they have successfully led solution design and implementation initiatives across multiple countries, including significant tenures at Citibank and OCBC. Mohan holds a Master’s Degree in Computer Science from the University of Madras, further enhancing their technical expertise and innovative approach in the banking sector.
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