Nicole Chan is an experienced customer service professional with a strong background in the banking sector. Currently serving as a Customer Service Manager at OCBC Bank since November 2016, Nicole drives a differentiated customer experience and coaches staff on service-related matters. Prior to this role, positions included Relationship Executive at OCBC Bank, where responsibilities involved enhancing customer experience and generating sales opportunities, and Personal Financial Consultant at Alliance Bank Malaysia Berhad, focusing on marketing banking products and nurturing client relationships. Earlier career experiences also include a Customer Service Executive role at Prudential Assurance Malaysia Berhad and a Clerk position at Public Bank. Nicole holds a Higher Diploma in Human Resource Management from Nottingham Trent University.
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