Rachel Chai is currently the VP of Group Customer Experience at OCBC Bank, a position held since October 2021, where responsibilities include launching personalized customer journeys for investments and wealth management, contributing to the bank's recognition as Best Mobile Trading Platform and Most Innovative Trading Platform by Global Banking & Finance in 2023 and 2024. Prior to OCBC Bank, Rachel Chai worked at EY from April 2010 to October 2021, serving as Lead Consultant and Senior Consultant in Customer Experience and Strategy, leading programs that enhanced customer satisfaction and employee engagement across various sectors, including government, telecommunications, and banking. Rachel Chai holds a Bachelor of Business degree in Accounting & Finance from Monash Business School, earned between 2007 and 2009.
This person is not in the org chart
This person is not in any teams
This person is not in any offices