Sonia Kwan

Sonia Kwan is a seasoned professional in data analytics and customer experience research with extensive experience in various leadership roles. Since July 2018, Sonia has served as Vice President of Data Analytics at OCBC, having previously held the titles of Assistant Vice President in both Data Analytics and Customer Experience Research. Prior to joining OCBC, Sonia worked as a Consultant at Kantar Public from March 2017 to July 2018, focusing on social research to enhance public services. Sonia's earlier career includes several positions at TNS Singapore from June 2011 to February 2017, progressing from Senior Client Service Manager to Client Service Manager and Senior Research Executive, with a strong emphasis on customer experience and multi-country research. Sonia began professional endeavors at TNS Hong Kong, where responsibilities included managing research programs for a diverse portfolio of clients. Sonia earned a Bachelor's Degree in Statistics from The Chinese University of Hong Kong between 2005 and 2008.