Wu Joni

Wu Joni graduated from Nanyang Technological University in 2005 and began their career at DBS Customer Centre, where they advanced from Customer Service Officer to Head of Customer Experience in six years. Over a 12-year tenure at DBS, Joni held various roles, gaining extensive experience in operations, complaints management, and strategic planning. Currently, they serve as the Head of Service Transformation at OCBC Bank, where they focus on leading innovative strategies driven by data optimization. Joni's strengths include ideation, responsibility, strategic thinking, relationship building, and achievement.