Stephan Hampfe is the Head of Port Operations for the Europe & Africa Region at Ocean Network Express, overseeing regional management, departmental activities, budget control, and process improvements since April 2018. Previously, Stephan served as the Customer Service Transformation & Service Cloud Implementation Manager and the Strategic Yield Management - Customer Service Manager, focusing on enhancing customer service strategies and implementing digital solutions across Europe and Africa. With extensive experience in global business process management at Mitsui OSK Lines Ltd, including leading a CRM project for over 1,300 users worldwide, Stephan has developed a solid foundation in sales management and customer relations through roles at multiple shipping companies. Educated as a State examined Business Manager in Business Administration - HR from AWS Hamburg, Stephan brings a wealth of expertise in operational management and customer service optimization.
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