Wayne Stewart currently serves as the Industrial Technology Manager and I.T. Technologist at Oceaneering, starting in January 2024. Prior to this role, Wayne accumulated over two decades of experience at IBM from January 2000 to May 2023. During that time, Wayne worked as an Incident Manager and Customer Service Manager, effectively managing IT support services while adhering to ITIL framework standards and fostering strong relationships with third-party vendors and customers. As a Team Lead Desktop Support Technician, Wayne oversaw a team of over 10 technicians, ensuring exceptional service delivery, providing training, managing customer escalations, and developing customer value reports based on various metrics.
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