Dean M.

Dean M. has a diverse work experience spanning over several years. Dean started their career as a Service Desk Analyst - Level 1 at Commonwealth Bank in 2008. In this role, they were responsible for answering customer inquiries and providing clear and concise information. After that, they worked as a Service Desk Analyst - Level 2, where they analyzed and solved complex issues that couldn't be resolved by the first level analysts.

Dean then transitioned into the role of Systems Analyst at Commonwealth Bank, where they implemented changes into the in-house application called CommSee. Dean liaised with business representatives to gather requirements and created functional specifications for developers.

In 2015, Dean moved into the role of Technical Business Analyst and performed duties such as gathering requirements from stakeholders, acting as a Scrum Master, and converting business needs into functional designs.

In 2017, Dean became a Scrum Master and led a team that introduced various technological advancements, such as a mobile application for casual staff and a system for predicting customer product recommendations using Big Data and Artificial Intelligence.

From 2018 to 2022, Dean served as a Project Manager at Commonwealth Bank, leading teams that implemented an API Gateway on Azure, a Policy engine for authentication and authorization, and introduced AWS platforms to different business units within the bank.

In 2022, Dean joined HSBC as a Digital Transformation Manager, where they coordinated end-to-end stages for project delivery, built relationships with stakeholders, managed working groups and strategic planning sessions, and prioritized stream opportunities and designs.

Currently, Dean is working as a Product Delivery Manager at OCR Labs, where they oversee the delivery of products and ensures effective project management.

Overall, Dean M. has a strong background in project management, technical analysis, and team leadership, with a focus on delivering innovative solutions in the banking and financial services industry.

Dean M. obtained a Bachelor of Computing degree with a specialization in Information Systems from Western Sydney University, where they studied from 2004 to 2008. In December 2018, they also obtained a Certified ScrumMaster certification from AxisAgile.