Caroline Thierry

Caroline Thierry is a seasoned Customer Experience Expert currently working at OCU since May 2021, with extensive experience in customer experience and CRM management. Prior roles include Customer Experience & CRM Manager at Biosearch Life, where responsibilities encompassed digital transformation initiatives, Salesforce implementation, KPI analysis using Power BI, and team training. Caroline also led the Attract-Engage-Delight project and developed various sales management tools and processes. Previous experience includes entrepreneurship in organic bakery production, risk management analysis at Grupo Cortefiel, and a brief stint at Oracle. Caroline holds a Master in International Trade from Universidad Carlos III de Madrid, a Licenciatura in Management from Université Paris Dauphine - PSL, and an online course in Customer Experience Management from ICEMD.